Last updated: November 2025
At One Click Technology, we value your business and strive to ensure that all our customers are completely satisfied with their purchases. This Refund & Returns Policy outlines the terms and conditions under which returns, exchanges, and refunds may be accepted for POS hardware, accessories, and related services.
1. Eligibility for Returns
You may request a return or exchange if:
- The product is defective, damaged, or malfunctioning upon delivery.
- You received the wrong item or an incomplete shipment.
- The item was purchased within the last 7 days and is unused, unopened, and in its original packaging.
To be eligible for a return:
- Proof of purchase (invoice or receipt) is required.
- The item must be in the same condition that you received it — free of scratches, marks, or signs of installation.
- Software licenses, cloud subscriptions, and digital downloads cannot be returned once activated or downloaded.
2. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Activated or registered software licenses (POS, cloud backup, etc.)
- Consumables (e.g., paper rolls, ribbons, cables)
- Items that are damaged due to misuse, neglect, or improper installation
- Any custom orders, configurations, or special imports
- Downloadable digital products and training materials
3. Return Process
To initiate a return or exchange:
- Contact our support team at support@oneclicktechnology.co.za within 7 days of receiving your item.
- Include your order number, item description, and reason for return.
- Once approved, you will receive a Return Authorization Number (RAN) and return instructions.
- Ship the item back to us using a trackable courier.
- Return shipping costs are the customer’s responsibility unless the item is faulty or incorrectly supplied.
Return Address:
(Provided upon approval of return request)
4. Inspection and Approval
Once we receive your returned item, our technicians will:
- Inspect the hardware for damage, tampering, or missing parts.
- Verify serial numbers and packaging integrity.
- Approve or decline the refund/exchange based on inspection results.
You will be notified within 3–5 business days of the inspection outcome.
5. Refunds
Approved refunds will be processed as follows:
- Refunds are issued to the original payment method used for purchase.
- Please allow 5–10 business days for the refund to reflect.
- Shipping, installation, and service fees are non-refundable.
- A 10% restocking fee may apply for non-defective returns.
6. Exchanges
If your item is approved for exchange:
- A replacement item will be dispatched once the return is processed.
- If the replacement product is not available, we will offer a similar model or a store credit.
7. Warranty Repairs
All POS hardware and peripherals are covered by a manufacturer’s warranty (typically 12 months unless otherwise stated).
- Warranty claims cover manufacturing defects only.
- Physical damage, liquid damage, and electrical surges are not covered.
- Warranty repairs may take 7–21 business days depending on parts availability and supplier terms.
8. Services & Software Refunds
Due to the nature of digital and service-based products:
- Software setup, training, configuration, and installation fees are non-refundable once delivered or performed.
- If a software service fails to activate or perform as described, our team will assist to repair, reinstall, or reconfigure before considering refund eligibility.
9. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
📧 Email: support@oneclicktechnology.co.za
🌐 Website: www.oneclicktechnology.co.za
🕗 Hours: 08:00 AM – 6:00 PM, Monday to Saturday